Casino / Mobile
q11q collects and uses your information only for the purposes described in this policy — account management, payment processing via bKash, Upay or Bank Transfer, and keeping your session secure. Access to this platform and the applicability of this policy depend on your local law and eligible region.
When you open an account on q11q, certain information is collected to make that account work — your registered contact details, the payment method you connect (bKash, Upay or Bank Transfer), your session and device activity, and any support messages you send us. We do not collect data beyond what is needed for these functions. Your payment records, including transaction reference numbers tied to bKash or Bank Transfer deposits, are stored only to resolve account queries and to meet any record-keeping obligations that apply in eligible regions. We do not sell, rent or share your personal data with third parties for their own marketing purposes. Data shared with payment processors is limited to what those processors need to complete a transaction — nothing more. Cookies and session tokens are used to keep your login active and to remember your lobby position between visits; you can review cookie behaviour in your browser settings at any time. This policy applies to accounts registered through q11q. If you access q11q through a third-party link or app store, the privacy practices of that third party are separate from ours and outside the scope of this document. Where local law in Bangladesh or your eligible region sets additional requirements, those requirements apply alongside this policy.
This policy governs data collected directly through q11q and through interactions with our account and support systems. It does not extend to external websites, third-party studios whose game content appears in our lobby, or payment gateways that operate under their own published terms. Understanding what falls inside this policy and what sits outside it helps you know who to contact when a data question arises.
Data you provide when registering, logging in or updating your account profile — including your contact details and wallet identifiers — falls fully within this policy. We process it only for account management and support purposes.
When you transact via bKash, Upay or Bank Transfer, the payment gateway handles the transfer under its own terms. We receive only a confirmation reference and the amount — we do not see or store your full wallet credentials or bank login details.
Game content served from studios available in our lobby is delivered through our platform. Session activity within those games is logged on our systems; the studios themselves do not independently collect your personal account data through the q11q interface.
Any external link you follow from our site — including to an app store, a support article hosted elsewhere or a payment provider's own portal — takes you outside this policy. Check the privacy notice of that service directly before sharing information there.
You have several concrete actions available under this policy, and none of them require a formal legal process to start. The simplest step is to open your account settings page on q11q — from there you can review the contact details and wallet information currently tied to your account, and you can correct anything that is inaccurate. If you want a record of what data we hold against your account, send a request through our support channel with your registered contact detail so we can match your request to the right account. For questions about how a specific data point — such as a bKash transaction reference or a support message — was used, our support team can trace that within our system and respond directly. If you believe your data has been handled contrary to this policy, raise it with our team as a formal policy query rather than a general complaint; that routes it to the right reviewer. We aim to respond to data-related requests within the timeframe required by applicable rules for eligible regions, though the exact period depends on the nature and complexity of the request.
Open your account settings page on q11q to see the personal details and wallet information currently registered. This is the fastest way to check what we hold without contacting support.
If your registered contact detail or wallet identifier is wrong, update it directly in account settings or ask our support team to correct it by sending a message with your registered detail for verification.
To ask what data we hold on your account, contact us through the support route shown on q11q. Include your registered contact detail so we can match the request. We will confirm receipt and respond within the applicable period.
If you have a concern about how your data was handled — including a payment record, session log or support interaction — label your message as a policy query. This routes it to the reviewer responsible for data matters rather than the general support queue.
If this policy raises a question you cannot resolve through your account settings, use one of the contact routes below. Every route goes to the same team — use whichever fits how you prefer to communicate. For data-specific requests, labelling your message clearly as a privacy or data query helps us direct it to the right reviewer without delay.
The live chat button on q11q connects you directly to our support team. For a data or privacy query, open chat and state at the start that your question is about this policy — this helps the agent escalate if needed.
Send your data or policy request to the support email address published on the Contact page of q11q. Include your registered contact detail and describe the specific data point or concern so we can trace it accurately.
The Help Centre linked from your signed-in account page contains answers to common account and data questions. If the article there does not resolve your query, use the escalation link at the bottom of each article to reach our team directly.
Our approach to data handling is shaped by what is necessary to run your account and resolve support queries — nothing more. We apply access controls so that your account data is visible only to team members who need it for a specific task. Retention periods follow the requirements applicable to eligible regions; data that no longer serves an account or compliance purpose is removed from active systems on a scheduled basis. Below are the four areas we manage consistently across your account.
We use session cookies to keep your login active and to remember your lobby state. These are functional, not marketing trackers. You can clear or block them through your browser settings at any time, though doing so will log you out and reset your lobby position.
Transaction references from bKash, Upay and Bank Transfer payments are held in your account history for the period required by applicable rules in eligible regions. They are used exclusively for query resolution and are not shared with any marketing service.
Your account password and any linked wallet identifier are stored using standard credential-protection practices. If you suspect your account credentials have been compromised, use the password reset path on the login page immediately and then contact our support team.
If you want to update how we communicate with you, or request deletion of data no longer needed for your active account, send a message through the support email published on q11q. State the specific change or deletion you are requesting so we can act on it precisely.
These are the questions our account holders in Bangladesh ask most frequently about this policy. If your question is not covered here, use the contact routes in the section above to reach our team directly.
We do not sell or share your personal data with third parties for their own purposes. Data is shared only with payment processors — such as the gateway handling bKash or Bank Transfer transactions — and only to the extent needed to complete that specific transaction.
When you deposit via bKash or Upay, the payment gateway processes your wallet credentials independently. We receive only a transaction reference number and the confirmed amount. We do not store your bKash PIN, wallet password or full account number on our systems.
Retention periods depend on the type of data and the requirements applicable in your eligible region. Active account data is kept while your account remains open. Transaction references are held for the period required by applicable rules, then removed from active systems on schedule.
You can request deletion of data no longer required for your active account by contacting our support team via the email address published on q11q. State clearly what you want deleted. Note that some records may need to be retained for the period required by applicable regional rules even after your account closes.
Open your account settings page on q11q and update the relevant field directly. If the field is locked — for example, a registered contact detail used for verification — send a correction request through live chat or the support email with your registered detail for identity matching.
This policy applies to accounts registered through q11q. Whether you can access the platform from Bangladesh depends on your local law and eligible region. Nothing in this policy overrides local legal requirements; where local law sets additional data-handling obligations, those apply alongside this policy.